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4. Drive Active Relationships
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22 mins

How to Give and Receive Feedback

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The objective of feedback is to help your mentee learn and improve, and not to criticize them. Done well, feedback can:

  1. Enhance communication and trust.
  2. Clarify expectations, and help partners be more open and honest about what each expects of the other.
  3. Increase engagement and commitment, so both mentoring partners feel they have a stake in the journey.
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Giving productive feedback

Feedback needs to be consistent and constructive. Here are some tips on how to give productive feedback. 

  • Permission: Ask permission before giving feedback.
  • Intention: Question your intentions. Why are you giving this feedback? Will it help your mentoring partner learn?
  • Be specific: Provide tangible examples of behavior you have observed. Discuss its impact.
  • Frequency: Give feedback frequently when it is still actionable.
  • Positive: Also focus on positive feedback. What’s going well? 
  • Two-way discussion: Allow your mentoring partner to respond and think about what they are saying. Discuss ways to move forward and potential solutions. 
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Receiving feedback

How you receive feedback is also important. Be sure to listen and think carefully about feedback. Here are some suggestions:

  • Listen: Listen attentively to what is being said. Don’t begin to plan how you will respond, and tuning out what is being said.
  • Be open to feedback: Try to have an open mind, and be willing to change your behavior if necessary. 
  • Reflect: Reflect back to your mentoring partner what you have heard to ensure you understand it clearly. Ask any questions. 
  • Two-way discussion: Together, discuss potential solutions so you can move things forward. 
  • Appreciate: Thank or recognize your mentoring partner for what they have shared with you.

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Up Next

How to Build the Relationship with Your Mentee

Time you spend building rapport and trust with your mentee will improve the success of the journey.
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2 mins

Time you spend building rapport and trust with your mentee will improve the success of the journey. 
Here are key components you need to build that relationship -

1. Confidentiality in both directions is key. Do not discuss anything your mentee shares with you unless you have their permission. Remind your mentee of confidentiality at the beginning and end of every session. 

2. Building rapport and trust are essential. Here are some ways you can build trust.

  • Don’t rush. Spend enough time in the beginning getting to know each other, rather than rushing into goal setting and solutions. 
  • Do your research about your mentee so you’re not starting cold. Acknowledge their strengths.
  • Believe your mentee has the best answers within themselves. Your job is to ask the right questions.
  • Follow through – do what you say you are going to do.
  • Be prepared to be vulnerable – don’t just share your hero stories. Also share the times you failed.
  • Ask for and be open to feedback from your mentee.
  • Be non-judgmental.
  • Listen a lot! Talk a little.‍
  • Ask open-ended questions‍

3. Ask open-ended questions to get to know your mentee.

  • What are your values? 
  • What do you believe are strengths? 
  • What are you passionate about? 
  • What motivates you? 
  • What are you most proud of? 
  • What successes have you had? 
  • What have you taken away  from your failures? 
MentorCloud Inc, 90, Middlefield Road,
Menlo Park, CA 94025 USA
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