User Guides

How to Make Remote Mentoring Work

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Remote mentoring can be just as successful as in-person mentoring. Here are some tips for successful remote mentoring.

  1. Choose a venue that is private - where your conversation cannot be overheard. Don’t conduct a mentoring session from your desk in an open office. Both mentoring partners should be able to  talk frankly and openly and have privacy.
  1. Logistics - Set a date and time. Schedule a meeting right on MentorCloud with Sessions. Ensure both your calendars have been uploaded and that the correct time zones have been chosen. You can also discuss and select your preferred video conferencing tool. Have a light facing you, rather than behind you, so your mentoring partner can see your face. Turn your camera on. 
  1. Virtual platform - Become familiar with the functionality of the MentorCloud platform and the preferred video conferencing tool. Use Tasks, Goals and Notes tab on MentorCloud as well as the chat option in your video conferencing tool. Share your screen to review tasks and goals together. Do you both have enough bandwidth to connect virtually?
  1. Set ground rules - How do you feel about  being on mute? What happens with confidentiality if someone walks into the room? If one of you is at home, how will you address distractions such as the doorbell ringing or dog barking? 
  1. Stay focused -  As much as possible, eliminate distractions. Silence or switch you off your phone. Close your email and any other work that may be open.
  1. Get to know each other first  - Don’t jump immediately into mentoring. Instead, find out things about each other. If there are cultural differences, discuss what is socially acceptable, or not, for your meetings.
  1. Actively listen - Pay attention. Show you are listening by looking into the camera, nodding your head and giving an affirmative cue. Try not to interrupt or talk over each other.

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How to Ask Challenging Questions

Asking challenging questions can be helpful to encourage deeper thinking about a situation.
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Asking challenging questions can be helpful to encourage deeper thinking about a situation. However, these questions need to be asked with care and sensitivity.

Sometimes “Why” questions can be seen as judgmental or speculative, for example, “Why did your team react that way?”; however, when used sparingly, they can be effective. Sometimes a “Why” question can be rephrased using a “What” or “How” question. 

Asking questions that are challenging can lead to critical and reflective thinking and may help your mentee generate insights. 

Challenging questions are usually:

  • difficult to answer
  • slightly out of the respondent’s comfort zone 
  • non-judgmental
  • personal to the respondent and specific to the topic
  • push the respondent to think more deeply

Examples include: “What’s unique about your situation?”, “What critical feedback do you most often receive, and do you deserve it?”, “What dream have you given up on?”, and “What are you risking by not stepping out of your comfort zone?”.